A passenger on a United Airlines flight from Chicago to Louisville posted a video on Facebook of another passenger being forcibly removed from the plane before takeoff at Chicago O’Hare International Airport. The passenger is dragged by his arms toward the front of the plane. Tyler and Audra Bridges/Facebook
A passenger on a United Airlines flight from Chicago to Louisville posted a video on Facebook of another passenger being forcibly removed from the plane before takeoff at Chicago O’Hare International Airport. The passenger is dragged by his arms toward the front of the plane. Tyler and Audra Bridges/Facebook

United’s booting of passenger wasn’t just a PR disaster, it also made no money sense

April 10, 2017 05:51 PM

UPDATED April 11, 2017 01:19 PM